COMPLAINTS HANDLING POLICY

OUR POLICY

BGB is committed to providing the highest levels of care to all of our customers. If in any way you are dissatisfied with our service, then please let us know as soon as possible. This will help us to continually improve our service to all of our customers.

WHAT TO DO IF YOU HAVE A COMPLAINT

Please contact us on 01440 706050 detailing the nature of the complaint. We will ask you to provide your contact details and indicate your preferred method of communication.

OUR COMPLAINTS POLICY

Complaints can be made by letter, email or telephone.

We will acknowledge receipt of your complaint, using your preferred method of communication within three working days.
We take all complaints seriously and aim to address your concerns thoroughly, promptly and politely.

Complaints should normally be directed to the member of staff with whom you have been dealing with in order to allow them to explain what actions have been taken and to help resolve the situation.

We aim to resolve all complaints as quickly as possible. The length of time will depend on the issues involved. If it is not possible to reach a prompt conclusion, we will contact you with an explanation and set out expected timescales of when the matter will be resolved.

Any correspondence will be treated in confidence. An exception will be made in the event that a third party is implicated by your complaint and we need to discuss the details of your issue with them in order to reach a satisfactory conclusion.

biggreenbuscompany@gmail.com
+11440 706050
TRANSPORT MANAGER
Sally Freemantle